Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us hello@tufftraysoz.com.au.  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@tufftraysoz.com.au

Change of mind

If for any reason you have changed your mind about your order and would like to return your order. Please email us hello@tufftraysoz.com.au 

You will be responsible for shipping the item back to us in the same box it has been received. Please send us the tracking number for the returned item. Once received, you will receive a store credit for the value of the item. 

Returns that are damaged, used, sent back with opened packaging, soiled or altered in any way will not be processed, nor will they be returned to sender.

Shipping costs on returned orders and replacements are non-refundable.

Damages and issues

Please inspect your order upon reception and contact us immediately hello@tufftraysoz..com.au if the item is defective or damaged, so that we can evaluate the issue and arrange a return label and replacement where applicable. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have at your expense, and once the return is accepted, make a separate purchase for the new item.

Refunds

If an item is damaged or faulty we will aim to replace the item. However, if the item is out of stock or discontinued, we will arrange a refund.

Please contact us if you have received an item that has been damaged in the post or is faulty upon receipt. We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sales & Offers 

Tuff Trays Oz reserves the right to end any promotions, sales or discount offers at any time. Unfortunately, sale discounts can't retrospectively be applied. 

There are no refunds or exchanges accepted on Sale items.

All discount codes must be entered at the checkout.

Only one discount can be used per order.